Privacy Policy
Effective Date: April 2025
Velinx (“we”, “us”, “our”) provides web development, hosting, maintenance, and operational services for small service businesses. We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following information when you interact with Velinx:
Name, email address, phone number
Business details and service information
Website content, images, and files you provide
Billing and payment information
Technical data from hosting, analytics, and support systems
Communication history, support requests, and operational instructions
Information is collected directly from you, your authorised representatives, or through automated systems used to operate your website.
2. How We Use Your Information
We use your information to:
Build, host, maintain, and manage your website
Provide support, updates, and operational services
Process payments and manage your subscription
Communicate about tasks, requests, and account matters
Improve platform performance, security, and reliability
Comply with legal and regulatory obligations
We do not use your information for unrelated marketing without your consent.
3. Disclosure to Third Parties
We may share your information with:
Hosting providers and infrastructure partners
Domain registrars and email service providers
Payment processors
Analytics and monitoring tools
Contractors or specialists assisting with your project
Legal, accounting, or compliance advisers
We do not sell your personal information. We do not transfer your information outside Australia unless required to deliver your service or by law.
4. Data Storage & Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. Data is stored in secure cloud environments and retained only as long as necessary to operate your service or meet legal requirements.
5. Cookies & Analytics
Our website and client systems may use cookies and analytics tools to:
Monitor performance
Improve user experience
Track traffic and usage patterns
You may disable cookies in your browser, but some features may not function correctly.
6. Access & Correction
You may request access to or correction of the personal information we hold about you. We will respond within a reasonable timeframe.
7. Complaints
If you have concerns about how your information is handled, contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Contact Us
Velinx Email: info@velinx.com.au
Website: velinx.com.au